Who to call if there's a power cut? New national helpline number launched

September 08, 2016 at 5:25 PM

A new free national phone helpline has been launched to help you report a power cuts in your area.

Dialling 105 will get you through to your local electricity network operator – the company which manages the cables, power lines and substations that deliver electricity into homes and businesses in your area.

You can also continue to report a power cut by calling existing 0800 numbers or via your supplier's website, and most network operators are on social media too.

Who are you going to call? What you need to know about dialling the new national 105 helpline

  • 105 is a free service for people in England, Scotland and Wales.
  • Customers can call 105 no matter who they buy electricity from.
  • Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, you should call the emergency services too.